People often say to us that their employees prefer classroom training. But is this just an unsubstantiated view, borne out of receiving great ‘Happy Sheet’ Evaluations?
Classroom training, besides costing a great deal of money if you factor in the wages that have to be paid to the delegates and the lost production time, doesn’t often end with the participants completing a test. We find that there are very few trainers that will do this unless they are delivering an accredited course, or have been asked to do so by a client.
Therefore whilst it is possible measure what they thought of a course generally, without some test it is not possible to measure what knowledge someone has.
e-Learning, or at least that which we use, always consist of test questions somewhere. Ours is after each video chapter and then 10 questions at the end. Whilst there are providers who use a similar approach, what astounds us is that some systems allow a learner to have multiple tries to get a correct answer – and usually there are only 3 or 4 possible multi-choice ones to try! This defeats the object of a test as they may as well ask someone who is knowledgeable to give the answer!
What employers should require is for someone to have one crack at the questions only and this way they will be able to assess whether that person has the knowledge that they require to do their job competently. And if they haven’t, then there should be some re-training.
We have had several instances where a person has only achieved 25% in a test and when the client has been told, they do something about it immediately. If the person had sat through a classroom course and then had been assumed to be OK, it might take an accident to show that it wasn’t. And no-one wants that.
So, as e-Learning is pretty well available across the board (PCs, tablets, smart phones etc) it makes both economic and training sense to use it and be able to be safe in the knowledge that anyone completing a course will be seen to have sufficient knowledge for their work (or in some cases, seen not to!).